Frequently asked questions.

 

 

1. Need Help!

 

Need immediate help? 

Just call us at 410.864.0218. Or, if you prefer, email support@soquiktextpage.com and we will respond within 24 hrs.

 

2. Sign-up

 

How do I sign up to use your service?

Please contact support@soquiktextpage.com and we will be glad to send you our Merchant Agreement for your review.

 

3. Trial

 

Can I try the system first?

Absolutely. Contact us for a free 30 day trial. We will then set up a user name and password which will give you access to a trial system.

 

4. Fee

 

What is the fee to use SoQuik TextPage?

We have pricing plans in place for any senario. Please visit our home page then click on the the button at the top "Pricing". In the meantime, if you do have a question, please contact us.

 

Please note that Message & Data Rates May Apply to persons receiving the text from their wireless carrier depending on the terms of their mobile phone contract. In many cases, your customers may have an unlimited text plan.

 

Equipment: All you need is your own computer or laptop you currently have hooked up to the internet.  You can our system at your receptionist/service area or in the back office. We operate on all major browsers latest revisions. You may also elect to operate on an iPad or any touch screen if you prefer that interface as our application was completely developed to run on either a regular keyboard or touchscreen.

 

5. Text Messaging

 

We provide the means for your Hostess/Receptionist/Service station to send text messages to your customers. We also give the customer the opportunity to text back! This is an optional feature and is controlled by the merchant whether or not they desire this functionality. An example of this may be if the customer sends the text message "Bar" in reply. The hostess will see this message and know that the customer wants to remain in the bar area. Meanwhile the customer has received a friendly message that says " We have received your request to remain seated in our bar area. Please enjoy your meal!" Or, the customer may text "Status" to get an updated wait time or appointment time reminder. You can decide all this!

 

6. Short Codes

 

What is a Short Code? 

You may see your text message arrive from a Short Code number, usually 5 or 6 digit number that have been assigned by the Common Short Code Administration (CSCA) to firms that desire to send messages over the wireless carriers networks in a legitiment fashion.

Short Codes are carrier approved, and messages sent via short code are 2 way in nature ... the message can go out to the phone and back from the phone in a seemless manner to the consumer.

 

7. Supported Carriers

 

What are the Carriers that you support?

We are able to deliver messages to the following mobile phone carriers in the United States: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, Alltel, Boost Mobile, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), MetroPCS, Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless). 

We can also send text messages to internatonal numbers.

 

8. Philosophy

 

What is your Philosophy on text messaging?

Our position is that when text messaging is useful, pertinent, and professional - it is a tremendous consumer asset. We believe that the mobile device is a highly personal and valued device for most people. As such, we are fully supportive of the rules and regulations that have been put in place to protect consumers of improper use text messaging and we stay in compliance with the FTC's CAN-SPAM Act and the Mobile Marketing Association's Code of Conduct as well as the latest Operations Guidelines from the Mobile Carriers.

 

9. Contact Us

 

Still haven’t found what you’re looking for?

Please email us at support@soquiktextpage.com or call 410.864.2018.

 

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More on SoQuik TextPage

SoQuik's text program is a Text Paging and Ordering Mobile Program. We offer text messaging services to Merchants in a variety of means, through this website www.soquiktextpage.com and through direct interface.   TextPage is covered under US Patent #8,718,684 for use of sending SMS/MMS text pages using short code numbers.

We also provide an Application Programming Interface (API) to those Merchants that would like to interface their system with our SMS capabilities.